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Welcome to IDWT COLLECTIVE PTY LTD a premier chauffeur service based in Australia. By accessing or using our services, you agree to comply with and be bound by the following Terms of Use. If you not agree to these terms, please do not use our services
Definitions
Key Terms
Client : The individual organisation that utilises transportation services, including customers who book rides, booking agents who facilitate arrangements, and passengers who are transported.
Services : The range of transportation options and related products offered by IDWT COLLECTIVE PTY LTD, encomposing various ride types, vehicle selectections, additional amenities provided to clients.
Booking: The process of reserving a trip or transportation service, which may include selecting dates, times, destinations, and specific vehicle.
Chauffeur: The professional driver responsible for operating the vehicle and ensuring a safe, comfortable, and enjoyable experience for the clients during their journey.
1. Acceptance Of Terms
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, as well as our Privacy Policy
2. Services Offered
IDWT COLLECTIVE PTY LTD provides professional chauffeur services, including but not limited to airport transfers, corporate transportation, special events, and daily hire services. All services are subject to availability.
3. Waiting Times
To ensure a seamless experience, we offer complimentary waiting times as follows:
Domestic Airports: 45 minutes complimentary waiting time from the scheduled arrival time.
International Airports: 60 minutes complimentary waiting time from the scheduled arrival time.
Point-to-Point Trips: 15 minutes complimentary waiting time from the scheduled arrival time.
Once the complimentary waiting time is exhausted, the following waiting fees will apply:
Executive Sedans: $1.67 per minute
Luxury Long Wheelbase sedans: $2.50 per minute
Luxury SUVs: $2.00 per minute
V-Class People Movers: $2.34 per minute
Executive Sprinters: $3.34 per minute
4. Additional Fees
Additional fees will apply for the use of child safety seats as follows(cost is per seat):
Installation and use of Baby Booster Seat: $10
Client are required to in for us upon booking if they require any child safety seats to ensure availability. Additionaly, clients must notify us of the age, approximate weight, and size of the child requiring the body or booster seat.
Client are required to in for us upon booking if they require any child safety seats to ensure availability. Additionaly, clients must notify us of the age, approximate weight, and size of the child requiring the body or booster seat.
Bookings that commence between 23:30 and 06:00 will be subject to an after-hours surcharge of 20%.
Peak Demand
During key holiday periods in Australia, including but not limited to Christmas, New Year's, Australia Day, and Easter, booking may incur an increased fare due to peak demand. This adjustment will be communicated at the time of booking or in advance where possible.
5. Additional Requests
While our Chauffeurs may be able to accommodate additional requests, please not that extra charges may apply. If a request cannot be accommodated, the chauffer will notify dispatch, and a new booking with the appropriate requirements may need to be made at an additional cost. The original trip will be charged at 100%.
Additional stops are allowed; however, the chauffeur will notify dispatch, and additional charges may be added to the booking.
6.Client Obligations
Client must provide accurate and complete information when booking a service.
Client or passengers must act in a safe manner at all times during the trip.
No drinking or smoking is allowed in the vehicles.
Alcohol is not to be consumed on board.
Clients are responsible for arriving at the designated pick-up location on time.
Clients must notify us of any changes to their booking as soon as possible.
Cleaning fees will apply if the vehicle is left at a bad state, which may include excessive dirt, stains, or damage
Clients will be responsible for and must pay for any damages incurred to the vehicle during the duration of their hire.
7.Booking and payment
- All bookings must be made through are website or via email at idwtcollective@gmail.com
- A valid payment method is required to confirm you booking.
- Payment for services is due at the time of booking unless otherwise specified.
-- Cancellations may incur fess as outlined in our cancellation policy.
8.Chauffer Conduct
Our chauffers are required to adhere to professional standard of conduct, ensuring a safe, comfortable, and enjoyable experience for the clients.
Inappropriate behaviour by clients may result in the termination of the service without refund.
9. Limitations Of Liability
IDWT COLLECTIVE PTY LTD will not be liable for any indirect, incidental, or consequential damages crising from the use of our services. Our liability is limited to the maximum extent permitted by law, including any claims related to privacy breaches.
10. Privacy Policy
At IDWT COLLECTIVE PTY LTD, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Collection of Personal Information
We may collect personal information about you, including but not limited to:
Name
Contact information (phone number, email address)
Payment information
Booking details
Any another information you provide us during the booking process or while using our services.
Use of Personal Information
We may use your personal information for the following purposes:
To provide and manage our services, including processing bookings and payments.
To communicate with you about your booking and our services.
To improve our websites and services.
To comply with legal obligations.
Disclosure of Personal Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service providers who assist us in providing our services (e.g., payment processors, booking platforms).
Law enforcement or regulatory bodies as required by law.
Security of Personal Information
We take reasonable measure to protect your personal information from loss, theft, and unauthorised access. However, no method of transmission over the internet or method of electronic storage is 100% secure. IDWT COLLECTIVE PTY LTD will not be held liable for any privacy breaches that may occur.
Changes to This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Privacy Policy periodically.
11. Changes to Terms
We serve the right to modify these Term of Use at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.
12. Governing Law
These Term of Use shall be governed by and construed in accordance with the laws of the State of New South Wales and the laws of Australia. Any disputes arising from these terms will be resolved in the courts of New South Wales.
13. Contact Information
If you have any questions or concerns regarding these Terms of Use or our Privacy Policy, please contact us at idwtcollective@gmail.com
14. Amendments And Termination
Modification of Services: We serve the right to modify or discontinue our services at any time without prior notice.
Termination of Service: We may terminate services for any reason, including non-compliance with these Term of Use.
15. Dispute Resolution
In the event of a dispute, clients agree to first attempt resolution through mediation. If unresolved, disputes will be referred to arbitration in accordance with the laws of State of New South Wales, and the laws of Australia.
16. Insurance And Safety Policies
Insurance: IDWT COLLECTIVE PTY LTD maintains appropriate insurance coverage for the services provided.
Safety Policies: Our chauffeurs adhere to strict safety protocols, ensuring a secure environment for all clients.
17. Code Of Conduct For Clients
Clients are expected to act responsibly during services, prohibiting smoking or consumption of alcohol without prior approval. Disrespectful behaviour may result in termination of service without refund.
18. Lost Or Damaged Property
IDWT COLLECTIVE PTY LTD is not liable for any lost, stolen, or damaged property left in the vehicles. Clients are encouraged to take their belongings with them at the end of each trip.
19. Special Requests And Accomodations
Clients can make special requests for services or amenities. Additional charges may apply based on the request. All special requests are subject to availability.
20. Force Majeure
IDWT COLLECTIVE PTY LTD will not be held for any failure to deliver services due to events beyond our control, including but not limited to pandemics, natural disasters, or political unrest.
21. Severability
If any part of these Terms of Use is found to be unenforceable, the remaining provisions will still apply.
22. Acknowledgement of Terms
By booking our services, clients acknowledge that they have read, understood, and agree to be bound by these Terms of Use.
23. Frequently Asked Questions (FAQs)
For more information, please refer to our FAQ section available on our website.
QUICK LINKS
CONTACT US
ABN: 47 665 940705
BSP: 445630
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